Privacy Policy

1. Who RinkSide Is For

RinkSide helps independent figure skating coaches manage scheduling, family communication, skater rosters, balances, reminders, and related rink-day operations. The service is designed for adult coaches and for parents or legal guardians invited by a coach. It is not intended for children to create accounts or submit information directly.

2. Information We Collect

Depending on how you use RinkSide, we may collect:

• Account information: name, email address, password credentials, sign-in provider details, role, and account settings.
• Coach profile and business information: coaching profile details, rink locations, scheduling preferences, payment instructions, and notification settings.
• Family and skater information: guardian names, invited family members, skater names, roster relationships, lesson history, schedule details, attendance context, and coach-entered notes visible through the service.
• Messages and communications: direct messages, group announcements, reminder content, replies, support messages, and related metadata.
• Balance and payment records: charges, credits, recorded payments, payment method labels, payment instructions, outstanding balances, and reminder status. RinkSide may track payment records even when payment happens outside RinkSide, such as cash, check, Venmo, Zelle, club payroll, or another coach-selected method.
• Selected contact details: when a device contact picker is used, RinkSide uses only the contact you choose to prefill a guardian or family record. We do not upload your full address book.
• Usage, device, and diagnostic data: app version, browser or device type, operating system, approximate region, pages or screens viewed, feature events, crash/error reports, performance data, IP address, and security logs.
• Support and feedback: information you send when you contact us, report a problem, request access, or participate in pilot feedback.

3. How We Use Information

We use information to:

• Provide, secure, operate, and improve RinkSide.
• Create accounts, authenticate users, and route coaches and families to the correct workspace.
• Manage lessons, rosters, schedules, messages, balances, reminders, and family access.
• Send service messages, account notices, invitation links, reset links, reminders, support responses, and operational updates.
• Understand product usage, diagnose errors, protect against abuse, and make the service easier to use.
• Comply with legal, security, accounting, and operational obligations.

4. Children And Skater Information

RinkSide may contain information about minor skaters because coaches and guardians use the service to manage lessons, schedules, balances, and communication. Coaches are responsible for having appropriate authority or consent before adding skater or guardian information to RinkSide. Parents and legal guardians should use RinkSide only through their own accounts or links provided for them.

RinkSide is not directed to children under 13, and children should not create accounts or send personal information to us directly. If you believe a child has created an account or submitted information without appropriate parental or guardian authorization, contact us so we can review and take appropriate action.

5. How We Share Information

We do not sell personal information. We share information only as needed to operate RinkSide, with your direction, or as required by law. This may include:

• Within the service: coaches, invited parents or guardians, and authorized account members can see information appropriate to their role and relationship.
• Service providers: hosting, database, email, authentication, analytics, error monitoring, app distribution, customer support, and security vendors that help us run RinkSide.
• Legal and safety reasons: when we believe disclosure is required by law, needed to protect rights and safety, or necessary to investigate abuse or security issues.
• Business transfers: if Gobez, LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections for user information.

6. Analytics, Diagnostics, And Cookies

We use privacy-conscious analytics and error monitoring to understand whether RinkSide is working, where users get stuck, and which features need improvement. We avoid intentionally sending message text, lesson notes, payment instructions, raw invite or reset tokens, passwords, emails, phone numbers, or free-form family content to analytics events.

Some builds may use masked session-replay or interaction diagnostics to find product issues. Sensitive screens and input fields are masked, disabled, or restricted where practical. The website and app may also use cookies, local storage, or similar technologies for authentication, security, preferences, and analytics.

7. Payments And Balance Records

RinkSide helps coaches track balances and record payments. Unless a separate payment processor is clearly enabled, RinkSide is not the merchant of record and does not process card payments for lesson fees. Coaches are responsible for the payment instructions they provide and for their own billing, tax, refund, and business obligations.

8. Data Retention

We keep information for as long as needed to provide RinkSide, support active accounts, maintain security, resolve disputes, comply with legal obligations, and preserve legitimate business records. If an account is closed or deleted, we will delete or de-identify information within a reasonable period unless we need to retain limited records for legal, security, billing, backup, or compliance reasons.

9. Security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, access controls, environment separation, operational logging, and security review. No internet service is perfectly secure, so we cannot guarantee absolute security.

10. Your Choices And Rights

You may request access, correction, export, or deletion of your information by contacting us. Some requests may require us to verify your identity or coordinate with the coach, parent, guardian, or account owner who controls the relevant workspace. We may decline or limit a request where allowed by law, including when information must be kept for security, legal, or operational reasons.

11. Changes To This Policy

We may update this Privacy Policy as RinkSide changes. When we make material changes, we will update the date above and provide additional notice when appropriate. Continued use of RinkSide after an updated policy becomes effective means the updated policy applies.

12. Contact

Questions or requests about this Privacy Policy can be sent to hello@rinkside.ai.